Total Care Plus

Total Care PLUS is a Health and Recovery Plan, or HARP, approved by New York State. HARPs are a new kind of plan that provide Medicaid members with their health care, plus care for behavioral health such as mental health, substance use disorder and rehabilitation. We are a special health care plan with providers who have a lot of experience treating persons who may need mental health and/or substance use care to stay healthy. We also provide care management services to help you and your health care team to work together to keep you as healthy as possible.

Health And Recovery Plan benefits include:

Behavioral Health Care

Behavioral health care includes mental health and substance use (alcohol and drugs) treatment and rehabilitation services. All of our members have access to services to help with emotional health, or to help with alcohol or other substance use issues. These services include:

Mental Health Care

  • Intensive psychiatric rehab treatment (IPRT)

  • Clinic

  • Inpatient mental health treatment

  • Partial hospital care

  • Continuing day treatment

  • Personalized Recovery Oriented Services (PROS)

  • Assertive Community Treatment Services (ACT)

  • Individual and group counseling

  • Crisis intervention services

Substance Use Disorder Services

  • Inpatient and outpatient substance use disorder (alcohol and drug) treatment

  • Inpatient detoxification services

  • Opioid, including Methadone Maintenance treatment

  • Residential Substance Use Disorder Treatment

  • Outpatient alcohol and drug treatment services

  • Detox services

Beacon Health Strategies (Beacon) manages behavioral health and substance abuse benefits for TC/TONY members.

Our members see providers in Beacon’s network for behavioral health and substance abuse services.

Visit Beacon’s website to find a behavioral health provider in Beacon’s network. Enter TotalCare in the box next to “Plan Name/Code” to access the site.

You can also find behavioral health educational materials in the Healthwise Knowledge Base. If you have questions about your behavioral health benefits, contact Beacon Member Services at 844-265-7594 (TTY: 866-727-9441).

Beacon’s hours are Monday through Friday, 8:00am-6:00pm EST. Emergency coverage is available 24 hours per day, seven days per week.

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Find out more about our Health And Recovery Plan in our Total Care PLUS Member Handbook.

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