Helping you deliver exceptional patient care

Good health begins when you have a strong voice in your patients' healthcare decisions. That's why we're committed to working with you to help deliver exceptional care to your patients. We also give you the right tools to manage your patients' care and your relationship with us. Here you'll find newsletters and updates for physicians, health care practitioners, office administrators, and staff.

We are here to help you Monday – Thursday: 8:00 a.m. – 5:00 p.m. and Friday: 9:00 a.m. – 5:00 p.m.

Provider Services
Tel.: 1-877-872-4716

Prior Authorization Requests
Tel.: 1-877-872-4716
Fax: 1-866-879-4742

Behavioral Health and Substance Abuse Services

Beacon Health Strategies (Beacon) manages behavioral health and substance abuse benefits for TC/TONY members. Our members see providers in Beacon’s network for these services.

To view TC/TONY sections of Beacon’s website, enter TotalCare in the box next to “Plan Name/Code”

If you would like to join the Beacon Network, please fill out a letter of inquiry or contact

Beacon’s provider manual is also available online.

You can also find behavioral health educational materials in the Beacon Healthwise Knowledge Base.

Beacon Contact Information

  • Member Services: 844-265-7594 (TTY: 866-727-9441)

  • Provider Relations: 844-265-7592

  • Clinical Appeals Coordinator: 844-265-7594

Beacon’s hours are Monday through Friday, 8:00am-6:00pm EST. Emergency coverage is available 24 hours per day, seven days per week.

Read our Provider Newsletters.