Members

Are you a member of Total Care, A Today’s Options® of New York Health Plan?

Thank you for choosing Total Care, A Today’s Options of New York Health Plan, a member of the Universal American family of companies. We have been serving New Yorkers since 1988. Today we have approximately 40,000 members in Central New York.

We are dedicated to A Healthy Collaboration®.  This means that we work with healthcare professionals to help improve your health and well-being. As a member of our plan, we will provide you with the benefits, information and services you need.

Behavioral Health and Substance Abuse Services

Beacon Health Strategies (Beacon) manages behavioral health and substance abuse benefits for TC/TONY members.

Our members see providers in Beacon’s network for behavioral health and substance abuse services.
Visit Beacon’s website to find a behavioral health provider in Beacon’s network. Enter TotalCare in the box next to “Plan Name/Code” to access the site.

You can also find behavioral health educational materials in the Healthwise Knowledge Base.
If you have questions about your behavioral health benefits, contact Beacon Member Services at
844-265-7594 (TTY: 866-727-9441).

Beacon’s hours are Monday through Friday, 8:00am-6:00pm EST. Emergency coverage is available 24 hours per day, seven days per week.

Online Resources

Use these resources to help you understand and manage your plan benefits:

  • Provider Directory: Look up provider information or find a doctor.

  • Member Newsletters: Review current and back issues of Total Health, your member newsletter. Download the newsletters as printable PDFs.

Need to talk to Member Services?

We are here to help you.

Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 9:00 a.m. – 5:00 p.m.
Phone: 1-800-223-7242
TTY: New York Relay 1-800-662-1220

Calls received after business hours will be returned within one business day.

Find out more about our Medicaid Managed Care plan in our Member Handbook.


En Español

Read our Member Newsletters - available in English and Spanish.